Shipping related questions

Where is my order?
You will receive a shipping confirmation via email once your order will leave our warehouse. Please be aware that the provided tracking information (if a tr...
Mon, 23 May, 2022 at 3:48 PM
How can I change my address?
You can send us address changes - together with the name of the project, order ID, name and email address - to service@fulfillment-europe.com. If your p...
Wed, 7 Sep, 2022 at 4:45 AM
My order is being returned to sender?
Your order can be returned for different reasons. If it arrives back at our warehouse we will eventually reship your order, after approval from the publishe...
Wed, 7 Sep, 2022 at 9:44 AM
Why is my tracking not working?
Some orders, especially smaller orders like replacements, will be shipped with an untracked option. Even though they have an ID in your shipping confirmatio...
Wed, 7 Sep, 2022 at 9:48 AM